Shipping Policy

Effective Date: 10.2024

Thank you for choosing Vive Lighting. We aim to provide a seamless shopping and shipping experience. Please review our shipping policy below for details on order processing, shipping options, and other important information.

Order Processing Time

  • All orders are processed within 7-10 business days, depending on product availability and production schedules.
  • You will receive a confirmation email with order details once processing begins.

Shipping Methods and Delivery Times

We offer the following shipping options:

  1. Free Standard Shipping
    • Delivered via DPD or EMS.
    • Estimated delivery time: 2-4 weeks.
    • No additional fees.
  2. Express Shipping (UPS, DHL, or FedEx)
    • Estimated delivery time: 1-2 weeks.
    • Additional charges apply; the exact cost will be displayed at checkout.

Note: Delivery times may vary based on location, shipping method, and carrier service availability.

Order Cancellation Policy

  • Customers can cancel their orders within 2 days of payment confirmation for a full refund, no questions asked.
  • Cancellations beyond 2 days or after the order has shipped are not permitted.

Customs and Import Duties

  • For orders delivered to EU countries, we cover 20% of customs duties, ensuring a hassle-free experience for our European customers.
  • For all other destinations, customers are responsible for any applicable import taxes, duties, or fees as determined by their country’s regulations.

Restricted Shipping Destinations

We currently do not ship to the following sanctioned countries and regions:

  • Iran
  • Syria
  • North Korea
  • Cuba
  • Russia
  • Belarus
  • Myanmar
  • Crimea
  • Sevastopol
  • Donetsk
  • Luhansk
  • Kherson
  • Zaporizhzhia

We apologize for any inconvenience caused and appreciate your understanding of these restrictions.

Tracking Your Shipment

Once your order is shipped, you will receive a notification email containing the tracking number and carrier information. You can track your shipment directly on the carrier’s website for real-time updates.

Delivery Issues

If your order is delayed, lost, or damaged in transit, please contact us immediately at [email protected]. We will work closely with the shipping provider to resolve the issue promptly.

Additional Notes

  • Orders are only shipped on business days (Monday through Friday).
  • Holidays and unforeseen circumstances (e.g., weather delays) may affect delivery times.
  • If you have specific delivery requests, please include them in the order notes or contact us before completing your purchase.

Contact Us

If you have questions about your shipment or need assistance, please don’t hesitate to contact our team:

  • Email: [email protected]
  • Business Hours: Monday–Friday, 9:00 AM–6:00 PM (local time).

We appreciate your trust and look forward to delivering premium lighting solutions to your doorstep. Thank you for choosing Vive Lighting!